Blocked drains – Yes
Blocked sink/bath pipes – No
Burst pipes – Yes
Door lock or security issue – Yes
Fire – Yes
Gas leak – Yes
External guttering/roof issue – No
Fencing fallen down – No
No heating – Yes
No hot water – Yes
Water leak – Yes
Lost keys – No
No power – Yes
No water supply – Yes
Toilet block or won’t flush – Yes
General maintenance – No
Appliance issue – No

In case of emergency, please call us 24/7 on 07376 224589.

If you are renting the entire property and a lightbulb requires replacement, then you are responsible for replacing it. You should replace it if it is safe to do so. If you are renting a room in a shared house then your Landlord is responsible for the lightbulbs in the communal areas and you should contact us to let us know which bulb needs to be replaced. However, you are responsible to replace the lightbulb in your own bedroom.

If something has broken or requires to be repaired at your property but it was your own fault or an accident, you should still contact us and explain the situation. We take pride in our property management and always aim to repair issues promptly in our properties. By informing us of the situation, we can get it sorted quickly before the issue worsens. We can then discuss an agreement of who is liable to cover the costs of the repair rather than withholding it from your deposit.

It’s always important to know where your stopcock is so that you can shut off the water in an emergency. Usually, your stopcock is under the sink, look for a tap or lever on your copper pipes. We generally identify these to you at your move-in handover, however, if you are unsure about its location and are experiencing a water leak, please contact us immediately.

It is the tenants’ responsibility to keep the Property and its Fixtures, Fittings and Furniture in a clean and tidy condition throughout your tenancy. This will be monitored when we attend for periodic inspections and any issues identified will be reported to you to address accordingly. The tenant is also responsible to clean to a good standard or pay for professional cleaning of the Property at the end of your Tenancy. If your tenancy agreement includes a cleaner, they will attend either weekly or bi-weekly to maintain the communal areas of the property. This includes general household cleaning such as dusting, vacuuming and cleaning communal surfaces. However, this does not include emptying the bins and cleaning of kitchen appliances, crockery or utensils.

If your tenancy agreement includes your monthly bills and you are experiencing issues with the internet connection, you should send us an email with a detailed description of the issue that you are receiving. We will then contact the service provider to report the issue to them.

If your tenancy includes the service of a gardener, then you should expect him to attend between 1-2 times per month between the months of March-October. Gardening is paused during the winter months to prevent frost damage. Generally, the gardener will not require access to the inside of your property to maintain the lawns, however, if you can not access the garden without passing through, then he will require access briefly in order to complete the work.

Generally, we will show you where your utility meters are located when you move into the property. However, you will usually find your meters in the following locations;
Gas meter – Located outside of the house on either side, typically covered by a plastic box.
Electric meter – Will usually be on an outside wall of your house. They are generally located at the point where the power enters your property.
Water meter – Water meters can be located internally or externally. Internal meters can be found under the kitchen sink, in an airing cupboard or behind a toilet. External meters can be found outside the boundary of the property.

If you are having trouble locating your meter, please contact us.

Almost all boilers use a control panel to set the timer, this might be electronic or mechanical. Setting the timer will automatically turn the boiler on and off at specific times. All boilers are different and although the basic techniques used to set timers are the same, it is advised to follow the manufacturers’ instructions. These can generally be found by searching the make and model of your boiler online. If you require assistance setting the timer, please contact us.

Generally speaking, we provide a demonstration of all the appliances in your property when you move in. However, if you are unsure about how to operate a specific appliance you can either locate the users’ manual online by searching the make and model of the appliance or contact us to provide further assistance.