EMU PROPERTIES is registered and certified by the ICO “Information Commissioner’s Office”. EMU PROPERTIES is committed to protecting and respecting your privacy.
EMU PROPERTIES ensures that information you share with us is managed in accordance with the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”). For the purpose of UK data protection law, the data controller is EMU PROPERTIES.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
By providing your personal information to us you consent to the collection, use, transfer and disclosure of your information under the terms of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time and post any updates on this page. Please review this Privacy Policy regularly so that you are updated on any changes.
Information We Collect From You
We will collect and process the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our website (our site) or by corresponding with us by phone, e-mail or otherwise.
- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; and
- Information about your visit.
What We Collect, How and Why
EMU PROPERTIES collects, holds and uses personal information for a range of different purposes related to our functions and activities, and for related purposes (see below). Usually, the context or communications at the time of collection will determine the primary purposes of collection.
We may collect personal information by:
- conducting interviews, service providers, agents and other individuals conducting surveys
- communicating with our business, professional or social contacts
- allowing users to submit data or communicate with us through our website
- monitoring how subscribers to our email publications respond to and engage with those communications
- searching publicly available sources of information
- Enquiry/Contact Us forms and bulletins on a website
The kinds of personal information we may collect, and hold includes:
- contact details
- opinions and preferences
- personal characteristics including professional occupation and qualifications
- information or opinions about a person’s conduct (e.g. witness statements in legal proceedings)
- IP address
- location
- business name
- employers details
- financial information
- reference information
- sales data
- device
- credit card details
Use, Disclosure & Management of Personal Information
Through the use of security measures, we aim to ensure all personal information we hold is protected from misuse or unauthorised access, modification or disclosure.
We will not use or disclose your personal information except:
- for the primary reason(s) we collected it or a related purpose; or
- with your consent; or
- for another reason permitted under the GDPR, as applicable, including where it is in our legitimate interests.
For example, we may use personal information in the following ways:
- To provide services to you;
- to carry out our obligations under an agreement entered into between us;
- to deal with enquiries or complaints;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to notify you about changes to our service;
- to process payments;
- to assess and identify suitable service providers;
- as authorised or required by law;
- to manage data on behalf of our landlords;
- to support our general advisory and marketing activities including for demographic profiling and targeting of advertising and other forms of marketing;
- to send you promotional and marketing material or other offers that may interest you on behalf of us and our landlords;
- to support our workplace relations and industry research activities;
- to support our internal management systems; and
- for any other lawful purposes identified by the person who provides us with the information.
We may disclose your personal information to our landlords, suppliers, service providers, contractors, related entities, agents, and our legal or other professional advisors. Where required by law, we may also disclose your personal information to the appropriate regulatory authorities.
Information we collect from you will be stored securely either at our office(s), on our server or with a third-party service provider. Unless otherwise advised and to the best of our knowledge, the service provider who we disclose personal information to is subject to a law or binding scheme that has the effect of protecting the personal information in a way that is at least substantially similar (or better) to the protection offered by the GDPR.
Websites and Links
Through our website and other communications, we may provide you with links to third parties or external sites. These are provided for convenience. We are not responsible for information collected, used or disclosed by third parties, including if you follow these links. You should refer to the privacy policy on any linked site.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.
Marketing Mailing Lists
Unless we have your consent, we will not disclose your personal information to third parties for their marketing purposes. However, EMU PROPERTIES may use your personal information to inform you of recent developments or provide you with newsletter articles or upcoming listings. If we add your details to one of our own marketing mailing lists, you may unsubscribe from that list by selecting the ‘unsubscribe’ option in the communications you receive. For UK and EU residents, you can also withdraw your consent or restrict or object to our use of your data at any time by contacting us.
Accessing, Correcting or Updating Your Personal Information
Any requests to access, correct or update your personal information can be made through the “contact” section of our website or via our contact details below.
If the information you wish to correct or update relates to your file or services we are providing to you, we suggest you make contact directly with the staff member who usually assists you.
If you request access to your personal information, we will provide access whenever this is required by law or we otherwise consider it appropriate. However, making a request does not guarantee that we will provide you with access. In particular, we will not provide access to information that is confidential, legally privileged or would otherwise have an unreasonable impact on the privacy of others. We may also ask you for proof of identity and charge a fee for providing you with access, as applicable.
For UK and EU residents, you may also obtain a copy of your personal data on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your data be erased (right to be forgotten) to the extent that we can by law.
We hold your information indefinitely. For EU and UK residents, we hold your information until you request that we erase your data.
Complaints & Enquiries
If you have questions about our privacy policy, or if you believe we have breached the GDPR, as applicable, you may register a query or complaint by contacting us by any of the following methods:
Through the “contact” section of our website or
Phone: 07376 224589
Email: hello@emuproperties.co.uk
We consider all complaints consistently with the relevant legislation and as we consider most appropriate in the circumstances. We shall review your complaint and respond to any concerns promptly, usually within fourteen (14) working days.
As EMU PROPERTIES predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/.